Thank you for shopping with drkikiorganics.co.uk⁠. We are committed to delivering your order safely, efficiently, and with exceptional care across the United Kingdom.

 

Processing Times

Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

During busy periods, product launches, or promotional events, processing times may be slightly extended. We appreciate your patience and understanding.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

 

UK Delivery Options

We currently deliver across the United Kingdom using trusted courier and postal services.

Estimated delivery times:

Standard UK Delivery: 2–5 business days⁠ ⁠Express UK Delivery: 1–2 business days

Delivery times are estimates only and may vary depending on your location, courier delays, weather conditions, or seasonal demand.

 

Delivery Charges

Delivery fees are calculated at checkout based on the size, weight, and destination of your order.

From time to time, we may offer:

• Free UK delivery promotions
• ⁠Discounted shipping offers
• Limited-time delivery incentives

Any applicable offers will be clearly displayed on our website.

 

Order Tracking

Where tracking is available, you will receive tracking details via email once your order has been shipped.

Please allow some time for tracking updates to appear after dispatch.

Incorrect Shipping Information: Customers are responsible for providing accurate delivery details at checkout.

Dr Kiki Organics cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us immediately before your order is dispatched.

 

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Leave the parcel in a safe place
• Deliver to a neighbour
• Leave instructions for redelivery or collection

Please follow the courier’s instructions carefully.

Additional shipping fees may apply if parcels are returned to us and require redelivery.

 

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 14 days of the expected delivery date.

Please include:

• Your order number
• ⁠Photographs (if applicable)
• ⁠A description of the issue

We will work with the courier to investigate and resolve the matter as quickly as possible.

 

Delivery Restrictions

At this time, we only offer delivery within the United Kingdom.

For international delivery enquiries, please contact us directly.

 

Contact Us

For any delivery-related questions, please contact:

drkikiorganics@gmail.com

Thank you for choosing Dr Kiki Organics!