Returns and

Refunds

Returns Eligibility

Due to the nature of our food and wellness products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

However, we may offer a replacement or refund if:

• Your item arrives damaged or defective.
• You received the wrong product.
• Your order is missing items.
• The product arrives in an unsafe or compromised condition.

To be eligible, you must contact us within 14 days of delivery with proof of purchase and clear photos of the issue.

Non-Returnable Items

The following items are non-returnable and non-refundable unless faulty:

• Opened food or beverage products
• Used or partially consumed products
• Perishable items
• Gift cards or promotional items
• Products purchased through third-party retailers

Damaged or Incorrect Orders

If your order arrives damaged, faulty, incorrect, or incomplete, please get in touch with us within 14 days of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Once reviewed, we will work promptly to resolve the matter and may offer the following:

• A replacement product
• Store credit
• A full or partial refund

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Please note:

• Original shipping charges are non-refundable unless the issue was caused by our error
• Refund processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, we are unable to cancel it.

Return Shipping

 Where a return is approved, customers may be responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly.

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without proof of postage.

Contact Us

For all returns, refund enquiries, or customer support, please contact: drkikiorganics@gmail.com

with the subject of your query